FAQs

Medical & Dental FAQ

Medical FAQ

What are the clinic opening hours for medical and dental services?

The medical department is open three days a week, and the dental department is open every day, seven days a week.

For more info, please visit reception opening hours

Do you accept walk-in medical and dental appointments? 

You are welcome to drop by our clinic and check our doctors’ availability. Sometimes, our dentists and doctors are pre-booked. Additionally, some dentists are doing limited services during COVID-19 restrictions. You can check with reception or call the clinic before visiting. 

Note: MC Medical & Dental do not accept walk-in COVID-19 vaccinations. All COVID-19 vaccinations need to be pre-booked by calling 1800 962 181.

Do you offer Telehealth video consultations? 

Yes, we offer Telehealth video consultations for all age groups. For more info, please visit our online video consultations page. 

Do you bulk bill for medical appointments? 

We are a private clinic which means we only bulk bill  Telehealth video consultations for patients who are

-Commonwealth concession cardholders and

 -A child under 16 years of age.

We don’t bulk bill for physical appointments.

For more information, please visit telehealth video consultations.

Can you organise prescriptions through Telehealth video medical consultations? 

Yes, we can provide e-scripts (prescriptions). 

Do you offer the flu vaccine?  

Yes, we can administer vaccines to children and adults. You will need to book your flu immunisation by calling 1800-962-181. For more information, please Flu vaccine page.

Do you offer mental health support? 

Yes, our dedicated and professional GP, Dr Jonathan Wee, can look into delivering a mental health plan through a Telehealth video consult or physical appointment. For more info, please visit the Mental Health page. 

Dental FAQ

Can I book a dentist appointment on Saturdays and Sundays?

Yes, MC Dental Docklands is open seven days a week. You can call book a dental appointment for Saturday or Sunday  via phone or our website.

Do you offer a student and pension discount? 

Yes, all MC Dental clinics offer a dental discount of 15% off all treatments for students and pensioners who don’t have private health insurance. This student and pension offer is not in conjunction with any other offer. 

Are you a member first choice with Bupa?

No. MC Dental Docklands is a preferred provider with HCF, CBHS, and Medibank. We can still process your claim. However, our MC Dental  clinic located in Melbourne Central is affiliated with BUPA insurance. For more info, please visit Health Funds page.

Do you have an orthodontist?

No, we do not have an orthodontist. However, our dentists are highly trained in orthodontic treatments; straightening and correcting teeth with aligners and dental braces. For more info, please visit the orthodontics page. 

If an MC Dental dentist determines that a patient should see an orthodontist then the dentist can refer the patient to a local orthodontist.

Are you affiliated with Smile.com.au?

MC Dental Docklands is not affiliated with Smile.com.au. However, our clinic down the road- MC Dental at Melbourne Central shopping centre is affiliated with Smile.com.au.

For more info, please visit here

How much is a dental clean? 

The cost for a dental clean at MC Dental Docklands is $210, excluding X-rays. Please note that all of our MC Dental clinics have different rates. Fees are subject to change at any given time and do not include your health insurance benefits and student discount if applicable.

What are your teeth whitening options?

There are two options for tooth whitening; in-chair whitening or take-home whitening.  

In-chair tooth whitening is where a dentist will whiten teeth at the clinic. The cost for in-chair teeth whitening can vary. For more information about our in-chair package, $750,

Take-home whitening kits is an easy to use and convenient option for busy lifestyles. For more info on teeth whitening, please visit here.

 Either tooth whitening option requires the patient to visit the dentist for an initial consultation before commencing tooth whitening. Note, some patients may not be eligible for whitening. Therefore, consulting with a dentist about cosmetic dentistry options is essential. 

Do you have Mandarin-speaking bilingual dentists?

Yes, at MC Medical and Dental, we have bilingual dentists and a support team who can speak Mandarin and English. For more info, please visit the dentist’s profile page.

What types of sports mouthguards do you make?

At MC Dental, we can make custom-fit mouthguards for adults and children. For more info, please visit the Sports Mouthguards page. 

 

Do you offer emergency dental services or urgent dental care?

Yes, we offer all types of emergency dental care during and after lockdown is lifted. For more info, please visit 

How much will a dental filling cost?

The cost of a dental filling ranges from $170 -$330+ per tooth. For more info, please visit the dental fillings page. 

Many procedures, such as fillings, can only be firmly quoted once the dentist has seen the patient. An extensive filling is more expensive than a small filling. Before your visit, we can advise a price range covering the minimum and maximum amount you can expect to pay. Once your dentist has thoroughly examined your mouth, they will recommend a firm quote before proceeding with your approval.

Do you provide dental care for patients covered under a health insurance policy?

Yes, our on-site HICAPS machine processes most health fund cards. Our clinics are also providers for a number of major health funds which means if you’re covered by one of those funds you are eligible for the maximum rebate offered by your policy.

Can you tell me what is covered by my health insurance policy?

No, you will need to contact your health fund provider as we  do not have transparency across that level of detail.

What happens if I don’t have health insurance cover?

It’s not a problem. You simply pay the full-service fee. Our dentist will outline any fees and charges before going ahead with a procedure. We also have payment plans available through ZipMoney.

How long is the first appointment?

It may vary, but generally speaking the first appointment may involve a thorough examination, clean and x-rays. Our dentist will be checking the overall state of your oral health. X-rays help the dentist get a full picture or your oral health. Our on-site digital x-ray machine makes this a fast and easy procedure.

Who performs my treatment?

We have a dedicated team of dentists who perform the work with support from our dental nurses.  All cleaning is carried out by dentists.

Why is visiting the dentist so important?

Regular check-ups help pick up on any issues early when they’re easier and less expensive to treat. Untreated oral health issues can have far-reaching ramifications for the rest of the body. 

Dental care is important because it:
  • Fights teeth decay
  • Helps to prevent periodontal (gum) diseases, which eventually can lead to tooth loss
  • Helps reduce bad breath. 

My teeth feel fine; do I still need to see a dentist?

 You may feel fine and think that your oral health is at no risk. But a professional dentist can detect early stage dental issues that might go unnoticed by you. Cavities, food staining, gums problems and teeth weakening are just a few such issues that can go unnoticed for quite a while. 

 At what age should I start taking my child to see the dentist?

We recommend you start taking children to the dentist when they reach 12 months old or six months after their first tooth erupts. The initial visit is very calm and friendly.

For more info, please visit.

When should I change my toothbrush?

It is recommended to change your toothbrush every three months or as soon as the bristles are frayed.